ISO STANDARDS

ISO 20000 - Service Management System

ISO 20000 - Service Management System

Today IT industry is one of the most shining examples of globalization and international cooperation, erasing boundaries and distance and enabling full remote interaction between companies, professionals, outsourcing contractors and affiliates from different countries.

Service management system established as per ISO / IEC 20000 demonstrates the reliability, quality, availability of complex approach and commitment to continuous improvement of IT services management processes.

EXPECTED BENEFITS FOR THE COMPANY AFTER IMPLEMENTATION OF IS ISO 20000

  • Achievement and maintenance of optimal level of IT services quality for the successful business;
  • Increase of capitalization and opportunities to attract foreign investments;
  • Assurance of the stability and reliability of IT service management system;
  • Creation of a platform for scaling of IT services in all territorial subdivisions of the enterprise;
  • Integration of IT process management in the overall management system of the organization;
  • Improvement of the company reputation, increase of customers, partners & investors loyalty in the domestic and foreign markets;
  • Minimization of risks in the management of IT-processes;
  • Provision of conditions for the successful implementation of contracts requirements and satisfaction of service users needs;
  • Demonstration of services quality and efficiency of management.