Training Target: The aim of the course is to provide a comfortable and manageable transition, to create new conditions for understanding new principles and, as a result, to improve the level of quality management system integration with business processes organizations.

Training Audience: The course is intended for quality managers and organization managers responsible for meeting the requirements of ISO 9001 quality control system.

TRAINING PROGRAM

Training duration: 3 days

First day (09.30-18.00)

• Introduction to the ISO 9000 series of control systems.
• 7 principles of implementation of quality management
• Development of the quality management system and its processes.
• ISO 9001 area of distribution.
• Description and identification of processes. Process Approach.

İS ISO 9001: 2015 Requirements of the standard

Section 3. Terms and definitions

Section 4. Context of the organization

• Understanding the organization and its context
• Understanding the needs and expectations of interested parties
• Determining the scope of the quality management system
• Quality management system and its processes

Section 5. Leadership

• Leadership and commitment
• General
• Customer focus
• Policy
• Establishing the quality policy
• Communicating the quality policy
• Organizational roles, responsibilities and authorities.

İS İSO 9001:2015 Requirements of the standard

Section 6 - Planning

• Actions to address risks and opportunities
• Quality objectives and planning to achieve them
• Planning of changes.

Practical Exercise № 1. «Risk and opportunities»

Second day (10.00-18.00)

Section 7.Support

• Resources
• General
• People
• Infrastructure
• Environment for the operation of processes
• Monitoring and measuring resources
• Organizational knowledge
• Competence
• Awareness
• Communication
• Documented information

Section 8 - Operation

• Operational planning and control
• Requirements for products and services
• Customer communication
• Determining the requirements for products and services
• Review of the requirements for products and services
• Changes to requirements for products and services
• Design and development of products and services.

Third day (10.00-18.00)

Section 9 - Performance evaluation

• Monitoring, measurement, analysis and evaluation
• General
• Customer satisfaction
• Analysis and evaluation
• Internal audit
• Management review
• General
• Management review inputs.

Section 10 - Improvement

• General
• Nonconformity and corrective action
• Continual improvement.

Practical Exercise № 2. «Test of knowledge on requirements of the standard»

Practical Exercise № 3. «Identification of discrepancies»

Final Exam

The training course "Development and implementation of a quality management system in accordance with ISO 9001: 2015" is conducted in dialogue mode with participants in practical classes.

For the event's participants:

• Issue of the certificate upon the course completion;
• Set of relevant background materials/hand-outs;
• Daily lunch and coffee breaks.

PREPARE QUOTATION