Training Target: To increase the competence of professionals, managers, responsible for the implementation and improvement of quality management systems, as well as responsible for the strategic development of the organization. To help participants to update knowledge and acquire practical skills for self-assessment evaluation of the organization and the use of technologies used for the formation of quality systems.

Training Audience: The course is focused on professionals, quality managers, internal auditors, who has practical experience in the development and implementation of quality management system & basic knowledge of standards and guidelines of management system.

TRAINING PROGRAM

Training duration: 6 days

First day (10.00-18.00)

• Management system and aspects of the organization.
• The process-oriented approach to management systems.
• Definition of organization processes.
• Distributions and statistical models for random variables.
• The model of excellence EFQM (European Foundation for Quality Management) - idea of a perfect organization management.
• Fundamental Concepts of Excellence:
  
  
  • The achievement of a balanced outcome.
  • Adding value to the consumer.
• Provision of processes effectiveness.
• Methods of measurement and resourcing processes.
• Main elements of the probability theory.
• Distributions and statistical models for random variables.
• Model of the binomial distribution. Selective acceptance control.
• Poisson model
• Fundamental Concepts of Excellence:
  
  
  • Management through vision, inspiration and honesty.
  • Management through processes.

Second day (10.00 – 18.00)

• Fundamental Concepts of Excellence:
  
  
  • Achieving success through people.
  • Development of creativity and innovation.
• Strategies of improvement. Improvement of processes.
• Tools of analysis and solutions finding.
• The model of normal Gaussian distribution.
• Statistical Process Control - SPC.
• Fundamental Concepts of Excellence:
  
  
  • Building partnerships.
  • Taking responsibility for a sustainable future.
• Principles and methods of self-organization.
• Information Management System.

Third day (09.00 – 18.00))

• The model of excellence EFQM:
  
  
  • RADAR logics.
• Management Tools.
• Methods of Management.
• The application of statistical methods in quality systems.
• Data analysis and restore of hidden legitimacy.
• The model of excellence EFQM:
  
  
  • The structure of criteria and sub-criteria
• Planning of Experiments.
• Регрессионный анализ.
• 6 - management philosophy of the third millennium.

Fourth day (09.00 – 18.00)

• Lean management:
  
  
  • Basic concepts of loss and their classification
  • The value stream.
• Lean management:
  
  
  • The organization of traffic flow and its extension, 5s.
• The decision of control tasks.

Fifth day (09.00 – 18.00)

• Marketing in the company's management.
• Maintenance of competitiveness in today's market conditions.
• Application of software for statistical quality control methods.
• Fundamentals of reliability.
• Summary.

Sixth day (09.00 – 18.00)

Final Exam

"Expert / Quality Manager of EOQ (European Organization for Quality)" training course is carried out in a discussion with the participants with the usage of practical exercises & exchange of experience.

For the participants:

• Issue of the certificate upon the course completion;
• Set of relevant background materials/hand-outs;
• Daily lunch and coffee breaks.

PREPARE QUOTATION