Development and implementation of the Quality Management System in accordance with ISO 9001: 2015 requirements

Training Target: The aim of the course is to provide a comfortable and manageable transition, to create new conditions for understanding new principles and, as a result, to improve the level of quality management system integration with business processes organizations.

Training Audience: The course is intended for quality managers and organization managers responsible for meeting the requirements of ISO 9001 quality control system.

TRAINING PROGRAM

Training duration: 3 days

First day (09.30-18.00)

  • Introduction to the ISO 9000 series of control systems.
  • 7 principles of implementation of quality management
  • Development of the quality management system and its processes.
  • ISO 9001 area of distribution.
  • Description and identification of processes. Process Approach.

İS ISO 9001: 2015 Requirements of the standard

Section 3. Terms and definitions

Section 4. Context of the organization

  • Understanding the organization and its context
  • Understanding the needs and expectations of interested parties
  • Determining the scope of the quality management system
  • Quality management system and its processes

Section 5. Leadership

  • Leadership and commitment
  • General
  • Customer focus
  • Policy
  • Establishing the quality policy
  • Communicating the quality policy
  • Organizational roles, responsibilities and authorities.

İS İSO 9001:2015 Requirements of the standard

Section 6 - Planning

  • Actions to address risks and opportunities
  • Quality objectives and planning to achieve them
  • Planning of changes.

Practical Exercise № 1. «Risk and opportunities»

Second day (10.00-18.00)

Section 7.Support

  • Resources
  • General
  • People
  • Infrastructure
  • Environment for the operation of processes
  • Monitoring and measuring resources
  • Organizational knowledge
  • Competence
  • Awareness
  • Communication
  • Documented information

Section 8 - Operation

  • Operational planning and control
  • Requirements for products and services
  • Customer communication
  • Determining the requirements for products and services
  • Review of the requirements for products and services
  • Changes to requirements for products and services
  • Design and development of products and services.

Third day (10.00-18.00)

Section 9 - Performance evaluation

  • Monitoring, measurement, analysis and evaluation
  • General
  • Customer satisfaction
  • Analysis and evaluation
  • Internal audit
  • Management review
  • General
  • Management review inputs.

Section 10 - Improvement

  • General
  • Nonconformity and corrective action
  • Continual improvement.

Practical Exercise № 2. «Test of knowledge on requirements of the standard»

Practical Exercise № 3. «Identification of discrepancies»

Final Exam

The training course "Development and implementation of a quality management system in accordance with ISO 9001: 2015" is conducted in dialogue mode with participants in practical classes.

For the event's participants:

  • Issue of the certificate upon the course completion;
  • Set of relevant background materials/hand-outs;
  • Daily lunch and coffee breaks.

PREPARE QUOTATION